Virtually all ambitious staff seek promotion. Virtually every line of promotion will eventually result in the employee's becoming a supervisor: someone who is responsible for the work performance of one or more other staff. This introduction to that higher level of responsibility stresses the manner in which the interpersonal conduct of the supervisor will allow him or her to develop leadership qualities among those individuals with whom he must work.

I. Introduction of Program and Participants.

II. The Role of the Manager as "Supervisor."

• short lecture
• class discussion

III. Communications.

• short lecture
• small group discussion
• class discussion

IV. Critical Moments and the Development of Leadership.

• small group discussion
• individual discussion
• small group discussion
• class discussion

V. Managing Critical Moments.

• small group discussion
• class discussion

VI. Employee Involvement.

• small group discussion
• class discussion

VII. Case Study: A New Supervisor.

• small group discussion
• role plays
• class discussion

VIII. Summary and Evaluation.