We all find ourselves having to interact with a variety of people at work some of whom we might reasonably classify as "difficult." In some cases individuals constantly interrupt us when we speak, or respond angrily when we give feedback, or make sarcastic comments about whatever anyone else says. This course will provide individuals with strategies to both interact with and ultimately cope with difficult individuals.

This is a one-half day course. We would teach both a morning and an afternoon session of this class.

I. Introduction of Program and Participants.

II. Communications Model: Identifying Difficult People.

• short lecture
• class discussion
• small group discussion
• class discussion

III. Strategies when Interacting and Coping with Difficult People.

• small group discussion
• class discuussion
• role plays
• class discussion

IV. Summary and Evaluation.