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A counseling session is a discussion about an apparent performance
problem. Every supervisor will eventually conduct such a meeting.
It is imperative that individuals understand the relationship
between that important activity and the disciplinary process.
Many supervisors confuse this discussion with a disciplinary
penalty. This course will treat a counseling session as a method
to avoid discipline. By placing these two topics in a one-day
course, we can help those who must use these tools to better
understand how they relate.
Outline
I. Introduction of Program and Participants.
II. The Role of the Supervisor
- short lecture
- class discussion
III. Conducting Counseling Sessions: An Introduction
- short lecture
- small group discussion
- class discussion
- role plays
- class discussion
IV. Conducting Counseling Sessions: Dealing with Difficult
People.
- small group discussion
- role plays
- class discussion
V. Writing Counseling Memos.
- short lecture
- individual exercise
- class discussion
VI. Discipline: Introduction.
- small group discussion
- class discussion
VII. Discipline: Case Studies.
- small group discussion
- class discussion
VIII. Summary and Evaluation.
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