A facilitator is someone who helps others solve problems. Consistent with the Win/Win Negotiations course, this curriculum helps participants master a set of tools that are often used when addressing complex issues that require careful, dispassionate consideration. The content of the course focuses on tools such as brainstorming, the affinity process, voting [including weighted voting], evaluation criteria and the development of consensus.

I. Introduction of Program and Participants

II. Exploring the Facilitation Competency

• Class discussion
• Short lecture
• Class Discussion

III. Facilitation: Preparing for the Meeting

• Small group discussion
• Class discussion

IV. Facilitation: Beginning the Meeting

• Small group discussion
• Class discussion

V. Brainstorming

• Role play
• Class discussion

VI. The Affinity Process

• Role play
• Class discussion

VII. The Voting Tool

• Role Play
• Class discussion

VIII. Developing Consensus

• Role play
• Class discussion

IX. Dealing with Difficult People

• Small group discussion
• Class discussion

X. Challenging Behaviors I

• Small group discussion
• Class discussion

XI. Challenging Behaviors II

• Small group discussion
• Class discussion

XII. Evaluation