IIncident Management, Organizational Culture and the
Creation of Sustainable Change

May 10 & 11, 2010

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The idea of the class started with an e-mail from Carrie Jacobson, CSDD's class development coordinator. She and her colleague Nick gathered 25 students from 10 different agencies in Western New York to participate. The students did the rest. Many thanks to everyone who was involved in setting up and then studying with us for these two days. My only regret is that it snowed while driving to Buffalo.